"The Operation was interrupted by user" Bug after 13.1

1st Official Post

    Hi everybody,

    Just wondering if anyone has experience the same bug before and how to resolve it. Voukoder 13.0 ran fine before I updated it to 13.1 but after it would just give me this message. Can't use it on any of my Adobe apps now.
    Thanks.

  • Vouk May 6, 2023 at 10:20 AM

    Approved the thread.
    • Official Post

    Please attach a Voukoder log file.

    Thread

    Where do I find the log file?

    Main log file

    The main log file contains all log data for one single day:

    • Voukoder initialization
    • All exported files
    These log files are located here and will remain for 7 days:

    (Code, 1 line)

    The files are named by the ISO date (yyyy-mm-dd).log:



    Export specific log file

    If you have "Create log next to the export file" enabled you can also find it - well ... - next to the exported file. This log file contains only the export relevant information.



    Low level debugging

    Sometimes its neccessary…
    Vouk
    April 20, 2020 at 2:57 PM
    • Official Post

    I see a couple of issues here.

    Code
    [18:02:53] Timebase:        1209076067/1928261632 (1.59 fps)

    Please select in the export "Video" group the proper frame rate. (Maybe this even fixes that problem).

    Code
    [18:03:02] Frame #12: vRender: 31 us, vProcess: 27 us, vEncoding: 1563 us, aRender: 462179 us, aEncoding: 103786 us, Latency: 603058 us
[18:03:03] Frame #13: vRender: 14 us, vProcess: 4 us, vEncoding: 2494 us, aRender: 425731 us, aEncoding: 127034 us, Latency: 591155 us
[18:03:03] Unable to write packet to disk.
[18:03:03] 000000007B0730B0
[18:03:03] 000000007B0730B0
[18:03:03] Exported 14 frames in 9 seconds. (avg. 1.41 fps)
[18:03:03] Encoding loop finished (Code: 20)

    It was not able to write the exported file to disk. Maybe this is somehow related to the first issue. If not, make sure the current user has write access, and there is enough disk space left.

    I found out it only happens when I try to use H264 (NVENC), regular H264 it runs just fine despite the framerate.

    I've been trying to update my graphics drive but the H264 (NVENC) just ends up disappearing from the dropdown list.

    Update: I managed to get the option back to the drop down but it still has the same problem for NVENC